At CHITRAKARAM, we value your satisfaction and strive to ensure every artwork and craft piece meets your expectations. If for any reason you are not fully satisfied, our return and refund policy is designed to be fair and transparent.
Return Window
Domestic returns: Items may be returned within 7 days of delivery.
International returns: Items may be returned within 14 days of delivery.
Eligibility for Returns
Item must be unused, undamaged, and in its original packaging.
Proof of purchase (order confirmation or invoice) is required.
Customized, commissioned, or personalized items are non-returnable unless damaged during transit.
Non-Returnable Items
Made-to-order products
Discounted or clearance items
Digital downloads (tutorials, e-guides, etc.)
Return Process
Contact our support team at support@chitrakaram.com with your order details.
Our team will provide a return authorization and instructions.
Ship the item back using a trackable courier service. Return shipping costs are borne by the customer unless the item was defective or incorrectly shipped.
Refunds
Refunds are processed within 7–10 business days after the returned item is inspected.
Refunds are issued to the original payment method.
In case of partial refunds (e.g., damaged packaging but usable product), customers will be notified before processing.
Exchanges
Exchanges are offered for defective or damaged items, subject to availability.
If the replacement is unavailable, a full refund will be issued.
Damaged or Defective Items
If your order arrives damaged, please report it within 48 hours with photos of the product and packaging.
We will arrange for a replacement or refund at no additional cost.
Support
For return and refund queries, reach us at: Email: [duttap1303@gmail.com] Phone: [+91 7573854486] Address: [Shop.no 91, 2 Floor, Apple Plaza, Kapodra Patiya, Ankleshwar GIDC, Ankleshwar, Gujarat 393002]
